Urbions Privacy Policy

1. Introduction

Welcome to Urbions. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at support@urbions.com.

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2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise contact us.

Personal Information Provided by You:

• Name

• Email Address

• Phone Number

• Address

• Other similar information

Information Automatically Collected:
We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.

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3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive:

• To facilitate account creation and logon process.

• To send administrative information to you.

• To fulfill and manage your orders.

• To post testimonials.

• To request feedback.

• To send you marketing and promotional communications.

• To deliver targeted advertising to you.

• To administer prize draws and competitions.

• To manage user accounts.

• To deliver services to the user.

• To respond to user inquiries/offer support to users.

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4. Sharing Your Information

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

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5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies are small data files that are placed on your computer or mobile device when you visit a website. We use cookies to ensure the proper functioning of our website and to analyze how you interact with it.

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Use of Google Analytics

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Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users interact with our site. The information generated by these cookies is transmitted to Google servers, which may be located outside of the EU, including in the United States.
 

Legal Basis: We collect and process personal data through Google Analytics based on your consent, which is obtained via our cookie banner. You have the option to accept or decline tracking cookies.
 

Data We Collect: Google Analytics collects anonymized data about your device, browser, and site behavior. This includes your IP address, pages visited, session duration, and interactions with content. This information is used to improve site performance and user experience.
 

Cookie Consent: You have the right to accept or decline the use of cookies when you first visit our site. You can manage your cookie preferences at any time using our cookie management tool [link to the tool]. Disabling cookies may affect some functionality of the website, but you will still be able to browse the site.
 

Third-Party Data Transfers: Google Analytics may transfer data outside of the EU in compliance with GDPR under Standard Contractual Clauses approved by the European Commission to ensure adequate protection of your data.
 

Your Rights: Under the General Data Protection Regulation (GDPR), you have the right to request access to your personal data, request its deletion, or ask for corrections. To make such a request, please contact us at [your contact email]. You can also opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
 

For more information on how Google processes your data, please visit Google’s Privacy Policy.

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6. Retention of Your Information

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). 

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7. How We Keep Your Information Safe

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

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8. Your Privacy Rights

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

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9. Updates to This Privacy Policy

We may update this privacy notice from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new privacy notice on our website. You are advised to review this privacy notice periodically for any changes.

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10. Contact Us

If you have questions or comments about this notice, you may email us at support@urbions.com.